Free US Standard Shipping
Every hoodie order shipped to an eligible United States address qualifies for FREE standard shipping, with no minimum order value. If you prefer a faster shipping method, Express shipping is available at checkout for $15.
We will send an order confirmation after checkout and tracking details once they are available. Processing and delivery times vary by product and destination. You will see applicable shipping choices and costs before placing your order.
14-Day Returns
We want you to feel confident shopping with Grandma's Cozy Paws. If your physical product is not right for you, you can request a return within 14 days of delivery.
What can be returned?
Items must be unworn, unused, unwashed, and in their original condition, with original tags or packaging where applicable. Please keep your receipt or order confirmation.
How to request a return
Email grandmascozypaws@gmail.com with your order number and reason for return. We'll provide the return instructions and correct return address. Do not send the item back before receiving instructions.
Return costs
For changes of mind or size exchanges, return postage is paid by the customer. If you receive a damaged, defective, or incorrect item, contact us with clear photos and we'll arrange a suitable resolution at no additional return-shipping cost to you.
Refunds and exchanges
We will inspect returned items and notify you when your refund is approved. Approved refunds are sent to the original payment method within 10 business days, though your bank may take additional time. Express shipping charges are not refundable unless legally required or we made an error. Exchanges depend on availability; please contact us before returning your item.
This policy does not affect your rights under applicable consumer protection laws.
Questions?
Email grandmascozypaws@gmail.com. Please include your order number if you have one.